Complaints Form
Please complete the following form to submit a complaint.
Your Details  (all fields are required)
Postal Street
Postal Suburb
Postal City
Postal Post Code
Email Address
Daytime Phone Number
ATAINZ Member Details  (all fields are required)
Members Name
Members Address
Members Email Address
Members Phone Number
Please note: The complaints process does not investigate issues relating to fees.
Fees charged by ATAINZ Members are a commercial matter between the member and their clients and are outside of ATAINZ's jurisdiction.
ATAINZ Code Of Ethics
Please give full details of which article of the ATAINZ Code of Ethics that you consider the ATAINZ Member has breached.
To view the ATAINZ Code of Ethics please click here.
Respecting Your Clients
Professional Conduct
Please give full details of how you feel the ATAINZ Member has breached the above Article(s) of the ATAINZ Code of Ethics.
Your Complaint
Please give full details of your complaint. Tell us what happened, when it happened and describe exactly what it is you are unhappy about and why.
Also send copies of any relevant documentation and/or correspondence to after submitting this form and your payment.
Did you discuss the problem with your ATAINZ Agent? If Yes please tell us what happened.
If not, why not?
What would you be satisfied with as a way to resolve your complaint? Tell us what you want to happen.
Is this matter being pursued through any other regulatory body e.g. Police/Courts? If Yes please advise which regulatory body.
Declaration  (all fields are required)
  I confirm that I have presented the issues surrounding my complaint in an accurate and fair manner.
       I understand that a copy of my complaint and any supporting evidence will be sent to the ATAINZ Member concerned.